Case Study 3: Foreign Exchange

Segment: Capital Markets

Division/Group: Foreign Exchange

Business Challenges/Objectives:

• Lack of Trade Flow visibility
• Lower than desired hit ratios

Solution:

• Deployed Syndera Operational Business Intelligence Suite to foreign exchange trading desk managers across three continents
• Gained visibility across the trade flow (Trade state, latency, client connectivity)
• Enabled trading desk managers to proactively manage and monitor trade performance (Hit Ratio, "Done Aways", No Quote, Speed to Quote, etc.)

Sample Metrics:

• Hit ratio by currency pair by quote type
• Hit ratio by quote type (auto v. manual)
• Hit ratio by product type (spot, forward, swap)
• Hit ratio for top tier clients
• Response time - Average, Minimum, Maximum from request to auto or manual quote

Business Results:

• Increased customer satisfaction
• Increased operational efficiency
• Increased revenue