Segment: Capital Markets
Division/Group: Equities
Business Challenges/Objectives:
- Provide liquidity
- Measure performance
- Achieve high levels of customer service
- Deployed Syndera Operational Business Intelligence Suite to equities trading desk managers
- Gained real-time visibility into Algorithmic and Direct Market Access (DMA) trade flows
- Enabled continuous health check and performance evaluation of the trading process providing the ability to identify and address the "weakest link" in the execution flow
- Average, Min, Max response times from the Order management systems to the Exchanges
- Counting Open orders by Customer
- Counting Open orders by Algorithm
- Latency between the various systems and the exchanges
- Connectivity Health check
- Order Counts: New, Completed, Cancelled, Rejected
- Order Throughput: for new orders, viewed minute by minute
- Orders by Side: Buy, Sell, Sell Short
- Most heavily traded stocks by Top Clients
- Top 5 Short Sales by Top Clients
- Algorithmic orders: Volume by Algorithm Type
- Increased customer retention
- Leveraged monitoring capability as a competitive advantage to drive new client acquisition
- Ensured optimal execution for top tier clients
